Q and A

Customers Profile                                                                             Back

Q. What is the general profile of your customers?

A. Our customers work in R&D and small production laboratories in projects that require extensive utilization of mammalian cell cultures. They come to us for assistance in improving their process but prefer to perform the laboratory work themselves.

Q. Are all your customers from industry?

A. Our customers come from the biopharmaceutical industry, universities and government laboratories. Customers from small (startup) companies usually require assistance in expanding cell cultures to new levels of research and development, while customers from academia are often interested in improving cultures of primary cells. Those from industry usually come to us for assistance in the optimization and validation of cell cultures used for production of biologicals.

Q. Do you assist customers who have limited experience in cell culture?

A. Of course, but we are very cautious about using DOE in these cases. We are more likely to utilize our expertise in cell culture to guide those customers than to provide them with designed experiments, which require knowledgeable input from the experimenter.

Q. How do customers handle the use of DOE?

A. Many customers are not familiar with DOE when they contact us, and prefer to continue using OFAT for culture development. However, most like the idea of staying in control of their laboratory operation while working in collaboration with us to design an experiment that significantly improves their cell-based processes. Therefore, it does not take too long for our customers to realize they are better off using DOE than OFAT.

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